Privacy Policy
At TRUCIL INNOVATION LIMITED, we take your data security seriously and are committed to protecting your privacy. We process your data strictly in accordance with the applicable legal framework in Nigeria. Your data is collected, processed, and used only with your consent or where legally permitted or required.
“Your data” refers to personal data—that is, any information that can directly or indirectly identify you.
This Privacy Policy complies with Nigerian data protection laws and outlines how TRUCIL INNOVATION LIMITED collects, uses, stores, shares, and protects your personal data when you use our services through our website. It also explains your data protection rights.
Data Controller
TRUCIL INNOVATION LIMITED
Address: No. 25, Isaac John Street, GRA, Ikeja, Lagos State, Nigeria
Phone: +234 806 543 2109
Email: support@trucil.com
We are the “controller” of the personal data you provide to us.
Your Rights
You have the right to object to our processing of your personal data for direct marketing purposes or for our legitimate business interests, including related profiling.
Personal Data Collected
Special Categories of Data
We do not collect sensitive categories of personal data (e.g. data revealing racial or ethnic origin, political opinions, health data, biometric data, etc.). If you provide such data unintentionally or otherwise, we will delete it immediately.
Data Collected Directly
By Phone
When you contact us by phone, we collect your:
Name
Phone number
Email address (if provided)
These are used to communicate with you and are processed:
To respond to inquiries (our legitimate interest)
To provide pre-contractual information
Via Contact Form
When you contact us through our website contact form at https://trucil.com/contact-us, we collect:
Your name
Email address
Any message or information you provide
This is used:
To communicate with you
To keep records
For legitimate interest and pre-contractual steps
Account Creation and Orders
When you create an account or place an order, we may collect:
Name
Date of birth
Address
Phone number
Password
Technical data (IP address, browser, OS)
Used for:
Order processing and communication
Marketing analysis
Preventing fraud
Customer service
With your consent, to inform you of offers
Data from Third Parties
We generally do not receive personal data from third parties. However, in cases involving suspected legal or intellectual property violations, we may obtain data from public or private sources based on our legitimate interest to investigate and take legal action.
Automatically Collected Data
When you visit our site, we may collect:
Device type
Operating system
Browser type
Actions taken (pages visited, duration, frequency)
IP address
Date and time of visit
Used to improve our website’s performance and functionality.
Purposes for Processing
We process your data:
To deliver our services
To identify and communicate with clients
For contract execution or legal obligations
For internal record-keeping
For statistical analysis
To enhance website performance
To create anonymous usage statistics
Your data will only be used for the purposes stated in this policy.
Payment Information
We do not store your credit or debit card details. We will never ask for your login credentials via email. If you receive such a message, please contact us immediately at support@trucil.com.
Data Sharing
We may share your data with:
Service providers and processors acting on our behalf
Authorities, if required by law
In cases of fraud prevention or protection of rights
Data may be transferred outside Nigeria. We ensure such data is protected with appropriate safeguards, including standard contractual clauses.
Data Retention
We retain your data only as long as necessary for the purposes stated. Retention periods depend on:
Legal obligations
Statute of limitations
Ongoing or potential disputes
Guidance from data protection authorities
Once no longer needed, your data is securely deleted.
Your Data Protection Rights
If you are a resident of the EEA, you have the right to:
Access, correct, update, or delete your personal data
Object to processing based on our legitimate interests
Restrict or request portability of your data
Opt-out of marketing communications at any time
Withdraw consent (without affecting prior lawful processing)
Lodge a complaint with your local data protection authority
Contact us at support@trucil.com to exercise any of these rights.
Cookies
What Are Cookies?
Cookies are small files stored on your device that help websites remember information about your visit.
Types of Cookies We Use
Essential Cookies – Required for functionality like login and navigation.
Analytics Cookies – Help us understand user interactions to improve our site.
User Preference Cookies – Remember your settings and preferences.
Interest-Based Advertising Cookies – Show relevant ads based on browsing history.
Managing Cookies
You can disable cookies via your browser settings. Disabling cookies may affect your site experience.
Third-Party Cookies
Some cookies are placed by third parties (e.g., analytics, advertising platforms). We do not control these cookies. Learn more or opt-out at:
www.youronlinechoices.com
www.w3.org
Contact Us
For questions or support, please contact:
Email: support@trucil.com
Phone: +234 806 543 2109
Address: No. 25, Isaac John Street, GRA, Ikeja, Lagos State, Nigeria
